txtminer is a web application tailored to automatic understanding what is written in raw text collected in employee engagement studies, customer & brand satisfaction studies, online website feedback, call center feedback, IT ticket logs.
It is a text mining solution for researchers inside an organisation who want to understand what customer / employees or other peers have written down about a specific domain. The tool does not require any programming or statistical knowledge and provides a ready-made web application tailored to quickly understand large volumes of text.
TXTMiner performs the basic analysis you need and shows and reports the results, hereby allowing you to analyse the text without reading it. This covers automatic answering the following business questions:
- what is the sentiment of the verbatim
- what do people talk about
- how is this related to other KPI's
- can we automate these predictive models (yes!)